SEARCH
Search
Searching 55 answers, guides, topics and products
MOST ASKED
The most common questions
These three are the calls we take most often.
My pool water has turned green
Find the cause and clear it yourself in 24–48 hours.
The pump will not start
Check power, the breaker and a locked pump, step by step.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
SUPPORT TOPICS
Browse by topic
Five subjects cover nearly every question we are asked.
Water quality
Cloudy or green water, pH, chlorine and balancing.
Equipment
Pumps, filters, salt systems, heaters and robots.
Structure and surface
Liner, tile, leaks and dropping water level.
Routine care
The weekly routine, and what the rainy season changes.
Service and warranty
Booking a technician, warranty cover, and how to prepare.
YOUR POOL
Or start from what you own
If you know the model name, this is the shorter route.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools