ALL TOPICS
All support topics
Green water does not care which pool you own. Topics are the view across every model.
Water qualityCloudy or green water, pH, chlorine and balancing.SUPPORT TOPICS
Browse by topic
If the problem is not about your model — green water, pH, a noisy pump — start from a topic.
Equipment
Pumps, filters, salt systems, heaters and robots.
Structure and surface
Liner, tile, leaks and dropping water level.
Routine care
The weekly routine, and what the rainy season changes.
Service and warranty
Booking a technician, warranty cover, and how to prepare.
YOUR POOL
Or start from what you own
If you know the model name, this is the shorter route.
TROUBLESHOOT
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools