POOL
Aqua Touch Support
Compact pre-built pool
My pool water has turned greenFind the cause and clear it yourself in 24–48 hours.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
The weekly routine
Six things, once a week, about twenty minutes.
The pump will not start
Check power, the breaker and a locked pump, step by step.
GUIDES
Guides and how-tos
Step by step, for the jobs you can do yourself.
The water numbers to hold, and how to move them
Hold pH at 7.2–7.6 and free chlorine at 1–3 ppm, and always correct total alkalinity first — until it is right, pH will not stay where you put it.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools