EQUIPMENT
Filter system Support
Pump, filter and control box
The pump will not startCheck power, the breaker and a locked pump, step by step.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
Weak flow or low pressure
A blocked basket, a dirty filter, or air in the line.
Backwash the sand filter
When to do it, and how to do it properly.
GUIDES
Guides and how-tos
Step by step, for the jobs you can do yourself.
The pump is unusually loud
A gravelly rattle is air in the system and you can fix it yourself; a rising whine or a grinding from the motor end is a bearing, and that needs a technician.
The six-thing weekly routine
A well-kept pool needs about twenty minutes a week: net the surface, empty the baskets, brush the walls, vacuum the floor, test the water and read the pressure gauge.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools