EQUIPMENT
Heat pump Support
Pool heating
The heat pump is not warmingCheck the target temperature, the flow and the airflow.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
Weak flow or low pressure
A blocked basket, a dirty filter, or air in the line.
GUIDES
Guides and how-tos
Step by step, for the jobs you can do yourself.
Looking after the pool in heavy rain
Heavy rain does two things at once — it dilutes the chlorine and washes dirt in — so test and correct the water within 24 hours of the rain stopping, before algae gets a start.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools