TROUBLESHOOT
Guided troubleshooting
Short questions, one at a time, then a straight answer: the most likely cause, and whether it is a job for you or for a technician. No test kit — just what you can see and hear at the pool.
Green pool waterOne question at a time — five to eight of them, two or three minutes — and then the most likely cause and exactly what to do about it. No test kit needed.MORE HELP
Not what you are seeing?
Other symptoms have their own articles — or skip straight to a person by phone or LINE.
The pump will not start
Two to five questions, then a clear answer: what this fault is, and whether it is a job for you or for a technician. Every question says, above it, whether the power must be off or must stay on while you answer it — read that line before you act.
All support topics
Water quality, equipment, structure, routine care and service — every J.D. Pools support topic.
HOW IT WORKS
How this works
Under a minute, and you can change any answer at any point.
One question per screen, answered with a tap. Nothing to type.
Every answer you have given stays on screen. Tap any one of them to go back and change it, in a single tap.
The address bar changes as you go. Send us that link over LINE and the team sees exactly which answers you gave.
An answer that ends with “this one needs a technician” is this guide working, not failing.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools