POOL
IP Liner Pool Support
Smart-panel wall, PVC liner
My pool water has turned greenFind the cause and clear it yourself in 24–48 hours.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
The liner is wrinkled or slipping
The usual causes — and what not to do yourself.
The water level keeps dropping
Tell evaporation from a leak with the bucket test.
GUIDES
Guides and how-tos
Step by step, for the jobs you can do yourself.
The water numbers to hold, and how to move them
Hold pH at 7.2–7.6 and free chlorine at 1–3 ppm, and always correct total alkalinity first — until it is right, pH will not stay where you put it.
Backwashing the sand filter
Backwash when the gauge sits 8–10 psi above its clean reading: switch the pump off before you move the valve, then run it until the sight glass runs clear, usually two to three minutes.
Looking after the pool in heavy rain
Heavy rain does two things at once — it dilutes the chlorine and washes dirt in — so test and correct the water within 24 hours of the rain stopping, before algae gets a start.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools