EQUIPMENT
Fastlane counter-current Support
Swim-against-the-current unit
The counter-current feels weakCheck the jet, the filter and the power setting.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
The pump will not start
Check power, the breaker and a locked pump, step by step.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools