EQUIPMENT
Salt-AI system Support
Salt chlorinator
Salt system shows Low SaltHow much salt to add — and when salt is not the problem.PROBLEMS
Other common problems
Pick the one that matches what you can see or hear at the pool.
My pool water has turned green
Find the cause and clear it yourself in 24–48 hours.
Balance pH and chlorine
The numbers to hold, and how to move them.
SERVICE
Service and warranty
When it is time to hand it to our team.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
What the warranty covers
Structure, liner and equipment are covered differently.
Not sure where to start
Answer a few short questions and we will narrow it to the likely cause.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools