SUPPORT
J.D. Pools Support
Something wrong with the pool? Start here — pick the symptom that matches, or talk to our team.
Not sure what is wrong?Answer a few questions, we will find it.SYMPTOMS
Common problems
The three things customers call us about most.
My pool water has turned green
Find the cause and clear it yourself in 24–48 hours.
The pump will not start
Check power, the breaker and a locked pump, step by step.
Book a technician
Tell us the symptom and book the Pool Pro&Lab team.
POOL TYPE
Your pool
The six we build. Pick yours for care specific to it.
EQUIPMENT
Equipment and systems
Pumps, filters, salt, heating and robots — one at a time.
SUPPORT TOPICS
Browse by topic
Some problems do not depend on which pool you own. Green water is green water.
Water quality
Cloudy or green water, pH, chlorine and balancing.
Equipment
Pumps, filters, salt systems, heaters and robots.
Structure and surface
Liner, tile, leaks and dropping water level.
Routine care
The weekly routine, and what the rainy season changes.
Service and warranty
Booking a technician, warranty cover, and how to prepare.
WARRANTY
What your warranty covers
The structure, the liner and the equipment are each covered differently. Checking before you call is the fastest way to get it settled.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools