SUPPORT TOPIC
Water quality
Cloudy or green water, pH, chlorine and balancing.
Clearing green pool waterGreen water is algae that took hold while the chlorine sat too low, so brush the pool, shock it and run the pump non-stop — it clears in 24 to 48 hours.ARTICLES
More in this topic
Ordered by what customers ask about most.
The water numbers to hold, and how to move them
Hold pH at 7.2–7.6 and free chlorine at 1–3 ppm, and always correct total alkalinity first — until it is right, pH will not stay where you put it.
Cloudy water that is still blue
Cloudy but still blue water is almost always filtration rather than chlorine, so clean the filter and run the pump 10 to 12 hours a day before you add anything to the water.
Identify a stain before you scrub it
Different stains need opposite treatments and the wrong one sets the mark permanently, so test it with a vitamin C tablet and a chlorine tablet to tell metal from organic from scale before you start.
YOUR POOL
Products this applies to
If you already know which one it is, start from its own page.
IP Liner Pool
Smart-panel wall, PVC liner
Da Vinci Blue
Stone and tile finishes
iSTEEL Pool
Steel-panel structure
Composite Pool
Pre-formed fibreglass
Cardio Pool
Exercise and lap pools
Aqua Touch
Compact pre-built pool
Salt-AI system
Salt chlorinator
SUPPORT TOPICS
Other topics
These five topics cover nearly everything customers call about.
Equipment
Pumps, filters, salt systems, heaters and robots.
Structure and surface
Liner, tile, leaks and dropping water level.
Routine care
The weekly routine, and what the rainy season changes.
Service and warranty
Booking a technician, warranty cover, and how to prepare.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools