SUPPORT TOPIC
Service and warranty
Booking a technician, warranty cover, and how to prepare.
Booking a technicianCall 095 902 6555 or message @jdpools on LINE, Monday to Friday 08:30–17:30, with the pool's address, its model and what you are seeing.ARTICLES
More in this topic
Ordered by what customers ask about most.
What the warranty covers
Cover falls into three groups with different terms — structure, surface and powered equipment — so read your own contract first and call us to confirm before you claim.
SUPPORT TOPICS
Other topics
These five topics cover nearly everything customers call about.
Water quality
Cloudy or green water, pH, chlorine and balancing.
Equipment
Pumps, filters, salt systems, heaters and robots.
Structure and surface
Liner, tile, leaks and dropping water level.
Routine care
The weekly routine, and what the rainy season changes.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools