SUPPORT TOPIC
Structure and surface
Liner, tile, leaks and dropping water level.
Looking after a pool liner — and what never to doA liner lasts longest when both the water level and the water chemistry stay steady, and the fastest way to ruin one is to drain the pool.ARTICLES
More in this topic
Ordered by what customers ask about most.
Is the level dropping from evaporation, or a leak?
One bucket and 24 hours will tell you: if the pool drops noticeably more than the bucket does, it is a leak and not evaporation.
Identify a stain before you scrub it
Different stains need opposite treatments and the wrong one sets the mark permanently, so test it with a vitamin C tablet and a chlorine tablet to tell metal from organic from scale before you start.
YOUR POOL
Products this applies to
If you already know which one it is, start from its own page.
IP Liner Pool
Smart-panel wall, PVC liner
Da Vinci Blue
Stone and tile finishes
iSTEEL Pool
Steel-panel structure
Composite Pool
Pre-formed fibreglass
SUPPORT TOPICS
Other topics
These five topics cover nearly everything customers call about.
Water quality
Cloudy or green water, pH, chlorine and balancing.
Equipment
Pumps, filters, salt systems, heaters and robots.
Routine care
The weekly routine, and what the rainy season changes.
Service and warranty
Booking a technician, warranty cover, and how to prepare.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools