TROUBLESHOOT
Green pool water
One question at a time — five to eight of them, two or three minutes — and then the most likely cause and exactly what to do about it. No test kit needed.
Question 1
Is the filter pump running right now?
Walk to the equipment area and listen. If the pool is on a timer, check whether this hour falls inside an ON window. About half of all green pools are explained by this one question.
Send us this position on LINEThe link tells us every answer you have given, so nothing has to be repeated.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools