COMPLAINT
Make a complaint
If the pool is unusable right now, or it is anything electrical, do not start with this form — message us on LINE or call. A form is the slowest way to reach us.
WHAT HAPPENS NEXT
What happens after you press send
Every complaint gets an answer. How soon depends on our real opening hours, not on a promise of an instant reply.
The next screen gives you a case number straight away. Keep it, and quote it every time you contact us about this.
It opens a case in the team's own work system, with one person's name on it — not a shared inbox nobody owns.
We read it and come back to you in working hours, Mon–Fri 08:30–17:30 ICT. Something sent on a Saturday night is read on Monday morning, not before.
We come back on whatever you put in the “how to reach you” box, and nowhere else. A typo there is a complaint we cannot answer.
YOUR COMPLAINT
Tell us what happened
The fields marked * are the ones we need. Keep it short if you like — if we need more, we will ask.
SOMETHING ELSE
If what you actually want is the pool working again
This form is for telling us what we got wrong. If it is a symptom at the pool, the two below are more direct and much faster.
Work through the symptom, one question at a time
A few short questions, then the likely cause — and whether it is a job for you or for a technician.
Talk to the service team
Every channel, the hours, and the six things to have ready before you call.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools