TROUBLESHOOT
Green pool water
Result
Fix the pump first — the water follows
High confidence — the answers you gave point clearly at this one cause.
While the pump is down, no amount of chlorine will hold: it never gets distributed, and the dead algae never gets filtered out. The pump check is kept as a separate guide because it involves electricity and the safety steps have to come in the right order.
What to do
- 1
Work through the “pump will not start” guide first.
- 2
Once it is running again, come back here, answer “yes — running now”, and carry on.
Send us this position on LINEThe link tells us every answer you have given, so nothing has to be repeated.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools