TROUBLESHOOT
Green pool water
One question at a time — five to eight of them, two or three minutes — and then the most likely cause and exactly what to do about it. No test kit needed.
Question 6
How long has the water been green?
This separates two very different problems. Recently green is chemistry, and it clears in 48 hours. Chronically green usually means the water itself has stopped responding to chlorine, and no amount of extra chlorine will change that.
Send us this position on LINEThe link tells us every answer you have given, so nothing has to be repeated.
STILL NEED HELP
Still not fixed?
Search the whole support centre, or talk to our team. We answer the phone and LINE in working hours, and we can come out to the pool.
Mon–Fri 08:30–17:30 ICT · LINE @jdpools